Reputation
What's a good Review Response Rate?
A good Review Response Rate for a local business is 80.0% or higher. Percentage of reviews that received a business response. An excellent Review Response Rate — the top tier Karbon Agency grades client campaigns against — is 100.0% or higher, while 50.0% marks the minimum acceptable tier.
The three tiers Karbon grades against
| Tier | Value | What it means |
|---|---|---|
| Minimum | 50.0% | The floor. Below this, something is broken. |
| Recommended | 80.0% | The tier a healthy campaign should hit. |
| Excellent | 100.0% | Top-tier performance worth defending. |
Higher is better for this metric.
Why Review Response Rate matters
Responding to reviews shows you care. Google rewards responsive businesses with better rankings. Unanswered negative reviews fester and deter future customers.
Where does your Review Response Rate land?
Karbon Agency grades every client campaign against these exact tiers, live on a dashboard — no guessing, no quarterly PDFs.