Terms of Service

1. Description of SMS Use Cases

Karbon Agency ("we," "us," or "our"), uses SMS messaging to communicate with leads and clients who have opted in through our website. SMS messages may include:

• Appointment confirmations and reminders for strategy calls
• Follow-up messages regarding your inquiry about our services
• Booking links and scheduling information
• Responses to your questions about any of our marketing services
• Service updates and promotional information about our marketing services

Message frequency varies based on your interaction with our services. Typically, you may receive 2-5 messages per month.

2. Opt-Out Instructions

You can opt out of receiving SMS messages at any time using any of the following methods:

• Reply STOP to any SMS message you receive from us
• Reply UNSUBSCRIBE or CANCEL to any SMS message
• Contact us directly at (866) 996-6382 and request to be removed
• Email us at support@karbonagency.com

After opting out, you will receive a final confirmation message and will no longer receive SMS messages from Karbon Agency. You may opt back in at any time by submitting a new form on our website.

3. Customer Support Contact

For any questions, concerns, or issues related to our SMS messaging program or services, you can reach us through the following channels:

• Phone: (866) 996-6382
• Email: support@karbonagency.com
• Website: karbonagency.com/contact

Reply HELP to any SMS message for immediate assistance and support information.

4. Message & Data Rate Disclosure

Message and data rates may apply to any SMS messages sent or received. Message frequency varies. Your mobile carrier's standard messaging rates will apply to all text messages. Karbon Agency is not responsible for any charges incurred from your mobile carrier for sending or receiving text messages. Please contact your mobile carrier for details about your specific text messaging plan.

5. Carrier Liability Disclaimer

Carriers (including but not limited to T-Mobile, AT&T, Verizon, and other mobile service providers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and network availability. Karbon Agency and mobile carriers are not responsible for any delays in sending or receiving text messages, as delivery is subject to effective transmission by your mobile service provider. Neither Karbon Agency nor any mobile carrier shall be liable for any damages arising from or relating to the SMS messaging service.

6. Age Restriction

Our SMS messaging program and services are intended for users who are at least 18 years of age. By opting in to receive SMS messages from Karbon Agency, you confirm that you are at least 18 years old. If we become aware that a person under 18 has opted in to our messaging program, we will promptly remove their information and opt them out of all communications.

7. Privacy Policy

Your privacy is important to us. We do not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes. All personal data collected through our forms is used solely for the purposes described in our Privacy Policy. Your consent to receive SMS messages is not a condition of purchasing any goods or services from Karbon Agency.

8. Use of Services — one marketing umbrella

By accessing our website at karbonagency.com or using any of our services, you agree to these Terms of Service. These Terms are a single marketing umbrella: they apply to every service Karbon Agency provides, to businesses in any industry, whichever services you use and however many. Our services include:

• Meta & Instagram ads
• Google Ads
• SEO
• Landing pages & websites
• AI receptionist
• Marketing automation
• Live reporting
• Marketing strategy consultations and lead generation

Each service is priced and scoped separately. The price, scope, billing and any term for a service are set out in the proposal, order or checkout page for that service; if they conflict with these Terms, that service's own terms apply to it. Advertising spend is paid to the ad platforms and is separate from our fees.

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Phone: (866) 996-6382
• Email: support@karbonagency.com
• Website: karbonagency.com/contact