Privacy Policy

TheLevelTeam LLC, doing business as Karbon Agency ("we," "us," or "our"), operates the website karbonagency.com. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

When you submit our contact form, we collect your name, email address, phone number, company/venue name, and message. This information is used solely to respond to your inquiry and schedule your free strategy call.

SMS Messaging & Consent

By checking the SMS consent box on our contact form, you agree to receive text messages from Karbon Agency. These messages may include:

• Appointment confirmations and reminders
• Follow-up messages regarding your inquiry
• Promotional updates about our services

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you consent to receive SMS messages at that number.

We do not sell, rent, or share your phone number or any personal information with third parties for marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Use Your Information

• To respond to your inquiries and schedule consultations
• To send appointment confirmations and reminders via SMS
• To follow up on your interest in our services
• To improve our website and services

Data Protection

We take reasonable measures to protect your personal information. Your data is stored securely and access is limited to authorized personnel who need it to provide our services.

Third-Party Services

We use trusted third-party services to manage our communications and store contact information. These services are bound by their own privacy policies and maintain industry-standard security practices.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors interact with our website (e.g., page views, traffic sources)
• Third-party tracking: We use GoHighLevel for form handling and calendar booking, which may set its own cookies to process your submissions

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use cookies to collect personal information for sale to third parties.

Your Rights

You may request to view, update, or delete your personal information at any time by contacting us. To stop receiving SMS messages, reply STOP to any text message.

Contact Us

If you have questions about this Privacy Policy, contact us at (866) 996-6382, email support@karbonagency.com, or visit our contact page.

For our full Terms of Service including SMS messaging terms, please visit our Terms of Service page.